Zain has always believed that its people are the company’s greatest single differentiator, and as such, we take pride in our ongoing efforts to support and empower our employees. As we continue to grow and adapt to foster a diverse and inclusive workforce, we seek to harness the power of our differences to position Zain as a global catalyst for change.
Our Diversity, Equity and Inclusion pillars consist of six strategic programs
Zain introduced its groundbreaking, first-in-the-region mental wellness strategy in May 2021 which seeks to cultivate a holistic approach to DEI and support Zain employees’ well-being.
BE WELL offers Zainers different approaches to fostering a mindful and productive working environment. The first approach is free online counseling and therapy sessions offered by Kuwait Counseling Center (KCC) to all employees Group-wide. KCC is one of the region’s leading psychological facilities, which has been providing psychoeducation, comprehensive assessments, therapy, and training services for over 10 years. The Center provides Zain employees confidential and comprehensive assessments and therapy sessions that can support them through any challenging times.
Zain’s disability inclusion initiative was launched in 2019 with the aim of making Zain disability inclusive by the year 2025. WE ABLE has four targets to ensure disability inclusion across Zain’s operations:
Established in 2018, this initiative has a focus on empowering Zain’s youth employees with all the knowledge and resources to perform their best in the workplace. ZY has launched programs to enhance young people’s skills, such as reverse mentoring, Generation Z & CODE 7, providing them with a sense of belonging and inclusion within Zain.
Zain’s Internal Innovation Platform (ZAINIAC) allows employees to submit ideas, collaborate, register, and participate in sprints and events online. The platform was launched with a clear goal to drive innovation within Zain, providing clear evidence that offering up to date solutions is the only way forward.
We know the best source of insights and ideas comes from those who really know the company. We have seen the power of sharing amazing ideas, pushing boundaries, and breaking stigmas.
Post-COVID, ZAINIAC provided training in building business models, value propositions, and design thinking through virtual sprints to nearly 8000 Zainers groupwide. To make continuous innovation possible at all levels of the business, we rebuilt ZAINIAC to focus on internal innovation where Zainers can submit ideas to tackle challenges and drive innovation from within.
Zain’s Gender DEI initiative was created in 2017. Initially launched under the name of Women Empowerment, the program was later modified to a more inclusive name: WE. With 14.5% of Zain’s leadership comprising women, WE established a target to be achieved by the end 2025, which is to increase women leadership to 25%. With the support of our agents of change, our WE Champions, WE have launched numerous initiatives that support the fostering of a more diverse and inclusive Zain.
Reach is Zain’s mentoring initiative, where we foster relationships that focus on development and growth. The aim is to embed a mentoring culture within the organization from the top down.
Zain South Sudan is a mobile communications and information technology services provider in South Sudan. The company is a subsidiary of the Zain Group, a telecommunications multinational, active in eight countries in the Middle East and Africa, serving 50.6 million customers, as of 31 December 2023.
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