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FAQs

Frequently Asked Question

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  • PostpaidAdvise me on Zain's working hours.<div class="ExternalClassA7F6BB42FDEB49FFA4DC73C67B2187EC"><ul style="list-style-type&#58;disc;"><li><span style="font-family&#58;arial;">​Zain Customer Service Centre at 123 is available from 8am to 8pm&#160;7 days a week.</span></li><li><span style="font-family&#58;arial;">Zain Social Media Accounts (Facebook, Twitter &amp; Instagram) are available from 8&#58;30am to 5&#58;30pm each day, 7 days a week.</span></li><li><span style="font-family&#58;arial;">Zain Directory 888 is available 24 hours a day, 7days a week.</span></li><li><span style="font-family&#58;arial;">Our shops are open daily from 8&#58;30am&#160;to 5&#58;30pm&#160;Monday to Friday, except for Saturday from 8&#58;30am&#160;to Midday.&#160;</span></li><li><span style="font-family&#58;arial;">Our head office is open Monday through Friday from 8&#58;30am&#160;to 5&#58;30pm&#160;​​​​</span></li></ul></div>01
    Advise me on Zain's working hours.
    • ​Zain Customer Service Centre at 123 is available from 8am to 8pm 7 days a week.
    • Zain Social Media Accounts (Facebook, Twitter & Instagram) are available from 8:30am to 5:30pm each day, 7 days a week.
    • Zain Directory 888 is available 24 hours a day, 7days a week.
    • Our shops are open daily from 8:30am to 5:30pm Monday to Friday, except for Saturday from 8:30am to Midday. 
    • Our head office is open Monday through Friday from 8:30am to 5:30pm ​​​​
    I have “SIM Card Blocked” written on my phone. What do I do

    As a security procedure, all SIM cards have a special number (PIN) that should be entered when the handset is turned on (the default PIN number is 0000). If the number is entered incorrectly more than three times, your SIM card will be BLOCKED and you will be unable to make or receive calls. If more attempts of entering the pin code were made after receiving the BLOCKED message on your phone this might terminate your SIM Card. To unblock your SIM card, you have to enter the unblocking code (PUK) which can be obtained from our automated voice response system (Zain 888), our customer service Centre (123), or from any of our shops . This code is personal and is only provided to the line owner or an authorized person.​​

    Does the 1234 password have to be the same as my PIN code

    No it does not. The password can be any combination of numbers no less than four digits and no more than 16 digits. 

  • PostpaidI have “SIM Card Blocked” written on my phone. What do I do<div class="ExternalClass706ECE63E9FE44FC9947F3321E4819E7"><div><p></p></div></div><p>As a security procedure, all SIM cards have a special number (PIN) that should be entered when the handset is turned on (the default PIN number is 0000). If the number is entered incorrectly more than three times, your SIM card will be BLOCKED and you will be unable to make or receive calls. If more attempts of entering the pin code were made after receiving the BLOCKED message on your phone this might terminate your SIM Card. To unblock your SIM card, you have to enter the unblocking code (PUK) which can be obtained from our automated voice response system (Zain 888), our customer service Centre (123), or from any of our shops . This code is personal and is only provided to the line owner or an authorized person.​​</p>02
  • PostpaidDoes the 1234 password have to be the same as my PIN code<div class="ExternalClass3332672E620E4A1C87871F7EE05CFC5C"><div><p>No it does not. The password can be any combination of numbers no less than four digits and no more than 16 digits.&#160;</p></div></div>03

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